Expertise consultancy HCLTech has recruited Deloitte’s Chris Collacott as its new Chief Shopper Officer to steer the institution of a Shopper Expertise Workplace for the A/NZ area.
A two-decade Deloitte veteran, Collacott crosses after beforehand serving as Deloitte Digital’s ServiceNow CX observe lead, and is joined by colleague Rachel McCloskey as director for consumer expertise & innovation.
HCLTech described its newly-established Shopper Expertise Workplace (CXO) as a strategic operate designed to drive higher impression by redefining how the consultancy engages with its purchasers throughout the gross sales and supply life-cycle.
“With their in depth experience in human-centric service transformations and visionary management, Chris and Rachel will strengthen our consumer relationships and drive impactful enterprise outcomes,” said Sonia Eland, who took over as nation chief late final yr. “We’re excited for the unbelievable adjustments this operate will convey and look ahead to shaping the way forward for consumer engagement.”
Chris Collacott
Having kicked off his profession with 4 years at Andersen Enterprise Consulting within the UK, Collacott then joined the London department of Deloitte in 2002, earlier than later transferring with the agency to Sydney and being appointed head of digital advertising and marketing. He then spent a decade with Deloitte Digital, earlier than his most up-to-date position as Deloitte’s ServiceNow authorities & public sector lead for citizen providers.
“I’m wanting ahead to working with purchasers and groups to navigate the long run with people-centred, tech-powered approaches to innovation, supply, and operations,” Collacott stated. “By bringing these components collectively, we purpose to authentically showcase our wealthy engineering heritage, digital experience, and unwavering dedication to consumer success and innovation within the A/NZ area.”
Rachel McCloskey
McCloskey in the meantime joined Deloitte Digital as a senior supervisor in Sydney in early 2022, after beforehand spending 4 years at PwC following a legislation/arts double at Monash College. Lower than a decade into her profession, McCloskey now steps up as a director at HCLTech to steer the CXO’s innovation operate, tasked with “pioneering new methods to drive impression” for purchasers and companions
“I’m thrilled to affix and construct the CXO with Chris, elevating how we convey this deep experience and keenness for innovation,” McCloskey said. “This position completely brings collectively my expertise in buyer technique, product, and transformation with my ardour for creating environments the place various groups thrive. When collaboration flows, innovation occurs, after which magic follows.”
