World enterprise and expertise consulting agency Slalom has launched a serious company-wide AI upskilling program for its workers worldwide.
Unveiled final week, Slalom’s studying & growth monitor program will see almost all its workforce members throughout all Slalom workplaces, together with executives and consultants, pursue Salesforce AI certifications. Globally, Slalom has round 12,000 employees.
The aim is to supply each colleague, together with leaders and consultants, with the capabilities to assist shoppers leverage superior AI expertise, driving improved buyer satisfaction, value effectivity, service scalability, and 24/7 assist capabilities.
The main target of this system is on Agentforce, a key innovation of the Salesforce platform that helps corporations quickly construct and deploy so-called ‘AI brokers’ throughout any enterprise operate. AI brokers are robots which might be able to autonomously performing duties – and studying within the course of.
For Slalom shoppers, Agentforce can unlock an array of advantages: from enhanced buyer engagement and improved effectivity, to scalable, data-driven insights for long-term progress.
Michael Shimota, Slalom’s President for Asia Pacific and Japan, mentioned: “At Slalom, we’re devoted to serving to organisations throughout ANZ lead within the AI revolution by reworking their buyer experiences with Agentforce. Since launching Slalom in Australia in 2020, we’ve targeted on constructing a tradition of innovation, which is mirrored in our work with Agentforce and AI options.”
The partnership builds on a long-standing relationship between Slalom and Salesforce. The US-headquartered consulting agency is one in every of Salesforce’s prime companions worldwide, and as a founding member of Salesforce’s AI companion advisory board, Slalom is nicely positioned to design and construct AI-driven options on the platform.
Welcoming the upskilling program, Rowena Westphalen, an Australia-based Senior Vice President at Salesforce, mentioned: “Agentforce represents a monumental shift within the trade, enabling people with AI to redefine how companies obtain buyer success. Our companions [such as Slalom] play an important function in serving to our prospects realise the transformative energy of AI brokers, by offering an unlimited catalogue of trusted and ready-to-deploy companion brokers and agent actions.”
