Boston, MA, August 13, 2024 — Thought Industries, the main exterior enterprise studying platform for buyer, accomplice, {and professional} coaching, introduced the launch of tia, an modern generative AI utility poised to revolutionize the best way gross sales, buyer success, and customer support representatives work together with clients and prospects.
tia is a software that does excess of merely present rote solutions to rapid queries. With tia, a gross sales enablement portal turns into a complete useful resource for discovery, providing in-app information base articles and tailor-made studying paths. Using retrieval augmented technology (RAG), tia indexes an organization’s information base and academy content material to ship essentially the most pertinent insights to the corporate’s frontline groups, equivalent to gross sales and buyer success, exactly when they’re wanted.
Groundbreaking due to its distinctive worth proposition for the educational administration options trade, tia straight addresses real-world challenges confronted by professionals by immediately accessing and making use of embedded information. tia meets the rising demand for stylish, AI-driven studying enhancements, offering rapid solutions to advanced buyer questions and gross sales inquiries. Working as an AI-powered copilot for groups who have to reply buyer and prospects’ questions within the second, tia removes the necessity to seek the advice of inside technical groups or Topic Matter Consultants.
“The introduction of tia marks a big enlargement of our product providing, enhancing each rapid and long-term studying options,” shares Thought Industries CEO Robin Wadsworth. “tia aligns with our dedication to facilitating simpler studying experiences whereas supporting particular person progress. Within the broader trade context, tia represents a breakthrough in automated, AI-supported studying instruments, and its capacity to combine into present platforms and supply rapid, contextually related info is setting a brand new customary for digital studying and help.”
Powered by AI, tia leaves static options behind. It introduces a brand new degree of sophistication for buyer interplay, representing a dynamic studying companion whose versatility facilitates clean integration into quite a lot of present techniques, evolving in tandem with the distinctive dynamics of every crew. It meticulously audits and assimilates content material from an in depth array of enterprise information repositories, together with technical documentation, weblog posts, buyer schooling programs, and different specialised sources of helpful firm info. As tia tracks utilization and interactions, it identifies urgent information gaps and realigns its information base to mirror the most typical queries.
“Within the realm of expertise, innovation and pace are paramount, and AI is the catalyst that propels effectivity and streamlines processes like by no means earlier than,” says Thought Industries CTO, Chris McClelland. “With tia, we’re not simply protecting tempo with technological developments within the studying administration sector, we’re setting the tempo. By boosting the effectivity of gross sales and buyer success groups, tia gives them with moment-of-need intelligence that’s essential for driving income and delivering superior buyer experiences.”
This ongoing cycle of statement and refinement permits customers to exactly calibrate tia’s responses and develop a content material technique rooted in precise person knowledge, guaranteeing that the crew’s wants are met with unwavering accuracy. With the potential for customers so as to add content material through direct URL hyperlinks, Google Drive connections, or guide PDF uploads, tia could be seamlessly embedded into daily-use platforms equivalent to Slack, help websites, or straight inside merchandise, guaranteeing that important information is quickly accessible for efficient buyer help and help.
“For our gross sales reps and buyer success managers, having that type of guided onboarding and getting the knowledge they want within the platform is big,” says Judith Montpetit, Sr. Educational Designer at BitSight, who participated within the product’s beta program. “I might see our gross sales enablement crew actually leveraging this—they’re spending a variety of time within the platform they usually have a variety of questions. tia may give them precisely what they want…and never simply blanket statements, however solutions which might be focused for people and their wants at that second.”
tia is on the market globally with particular person and enterprise-level packages. For extra info on tia, together with bundle pricing, please go to the tia web site.
About Thought Industries
Thought Industries powers the enterprise of studying with the trade’s main enterprise studying platform for buyer, accomplice, {and professional} coaching. Since 2013, we have revolutionized digital studying, making it fashionable, intuitive, and scalable. With our highly effective platform, you can ship distinctive studying experiences that drive enterprise outcomes—all with a expertise that grows with you. Primarily based in Boston with places of work throughout North America and Europe, we’re your world accomplice in fashionable studying experiences. Uncover extra at Thought Industries.
